I was debited R1088 due to confusion about which account was to be cancelled. David is really trying to help. He was very understanding and listened to my whole long story and is trying to arrange a refund quickly. I will post a follow up once I hear back. ...
Dear Virgin Active I joined Virgin Active on 15.11.2013 and have a contract (contract number below) stating that my monthly debit order will be R475.15. For the months of November and December, Virgin Active debited my account each month with R559.00, which is not the amount stated on the contract. ...
This is a two parter. 1. virgin in jan 2012 advertised everywhere, "Join now and get a bag" thus i did and still waiting for that bag, out of principle i keep calling and the club manager Zanele keeps promissing to call and never does. 2. on the 31st of december 2013 the club was closing ...
We joined the gym in December and just want to thank the staff at Virgin Active Sunward Park for the excellent customer service! Its always a pleasure to be there. ALL STAFF always greet us so friendly- KEEP IT UP! :-) ...
Good day, i recently wanted to cancel my virgin active membership with Virgin active, i have membership agreement number I1319845 which states that i get 4 months free, however i'm still being charged, can you please assist with getting my debits reversed. my membership number is 10855259 ...
As a Vitality member who joined Virgin Active prior to 2010, I enjoyed a discount on my Virgin Active premier membership fees. In 2010, this discount was reviewed and Vitality members who became members of VA from 2010 did not enjoy the same discount as those who became members before 2010. This ...