I applied for Virgin Active membership on 6 December 2013. The consultant, Melusi code 1771 receipted and charged me R475.00 as they were running a special on activation fee. I paid the R475.00. This morning, R500.00 was debited from my account. Upon enquiring with a call centre consultant ...
I have been calling the Virgin Active call centre this whole week, it has been "experiencing high call volume" the WHOLE WEEK! I still haven't reached a call centre agent to this day and it is a complete disservice. How can they constamtly be experiencing high call volumes? ...
Tracy-Lee of Virgin active called me after posting a complain on hello peter she promised that he will credit me one month she never did 3 month down the line the is no credit and I e-mail about this is never replied ...
I received appauling service from Virgin active. I logged a hello peter complaint and was contacted in Dec 2013 and i made payment arrangements. The lady i spoke to was suppose to send me an email with the banking account details. i still have not received the email. With the bad service i received ...
First of all, how do you get to an increase of over R50 per month from one month to the next? Management must be stupid? We had an increase two months ago. HOW DOES IT MAKE SENSE IN YOUR LITTLE BRAIN TO ASK ANOTHER INCREASE OF OVER R50? Spare me the bull, your service isn't worth the filthy toilets ...
Upon signing up in December I was told that I will be given a bag for signing up, and forgot to collect it. This morning I remembered and asked for the bag. The consultant was extremely rude to me just saying the manager is not in and I must come in tomorrow. For me it was in the manner and tone, I ...