Virgin Active Gym in SOWETO does not have a sitting place by the steam room and members are forced to sit on the cold floor during breaks. I requested management to look into the request in January 2013 and again around May 2013. The latest update is that the regional project manager is designing a ...
I sent an e-mail to cancel my membership with Virgin in November as I moved too far away to make use of the facilities. Nothing was done. I spoke t Andrileen Conradie on 1 July requesting that my membership was cancelled and my payments since November refunded. I also forwarded the e-mail that I ...
Good Day, I have had my issues in the past with virgin active but in the past 6 months since i rejoined the gym i have been impressed, we started the year with a bit of a bad taste regarding the squash bookings in the club vers the online bookings, but the good news is i like my club and i love ...
The company I work for moved off Discovery Medical Aid. My vitality benefit was therefore cancelled and Virgin has started deducted the full amount of R539 per month from my account. Nobody bothered to phone me to tell me I would start incurring the full cost as I assumed the membership was ...
I have logged a complaint in 09th March about the instructor in the spinning class named Analenna Eliot Masilo's very bad attitude towards me. On the 10th I got a call back from Virgin Active, to say that this matter has been dealt with accordingly and Analenna Eliot Masilo would come and apology's ...
I was recently informed that I will no longer have an income anymore. Therefore I now have to make certain budget cuts in order to survive. I contacted Virgin Active via their website & email. I had a call back but this lady told me that I have to pay a cancellation fee of R600 but I need to ...