Upon the opening of the gym at the mall in March 2013, each person that signed a contract was promised a back-pack with a few essentials within. Unfortunately, to date, I am yet to receive mine, and it seems the same is true for other members too. When the issue was raised with the salesman who ...
This morning at about 4:30/5:00 o'clock in the morning I went to the Little Falls Virgin Active gym upon my arrival I noticed that the gym did not have power (all the other shops in the same complex did indeed have power, so it wasn't a general power cut) the gym staff refused us entry to the gym. ...
I left my cell phone in the bathroom, went to reception after Pilates class and asked if someone had brought it to them... Lo and be hold, Unice (the cleaning lady) had given it in at reception. I would like to thank Unice for her honesty and integrity, its hard to find!!! ...
We booked bicycles for the last night's spinning's Class, as it is so difficult to get bikes, we booked a week in advance which was a miracle because the bikes get booked weeks in advance. So we got there last night at 17h25 and our bicycles was given to other people? So why book bikes then if it ...
I am one of those people who sing virgin active praises every where i go and recommend the brand to everyone who interacts with me on social basis but i have to say that i am very dissapointed in the brand and am really frustrated at this moment because i had 3 memberships with you guys. 1st one ...
I skipped a monthly payment; I got a call from Virgin Active, I told the agent I would call her back to arrange payment. On Saturday I went to gym and was denied access. I called in and spoke to Natasha, after we could not resolve the issue as she promised to escalate the issue to her ...