I am a very unpleased virgin active member, I have not yet got the joy of starting my classes as Grant together with the Sales Manager @ Watermeyer are still withholding my vouchers for a Personal Trainer. I registered in Watermeyer and I did indicate that my Club of choice will be Hazeldean. Now ...
It really is shady that Virgin Active refuses to cancel my contract immediately. I was told that i would be put on a list where debit orders will not go off and if i felt the same way after 3 months, the contract would be cancelled automatically. Now i received an SMS saying that R625 has been ...
On the 25th of June 2013 I made a payment to pay up my membership in advance for the next 6 months. In spite of this, VA still deducted a payment from my bank account on the 1st of July. I queried this with the call centre but after sending proof via email, there was no response. I then spoke to ...
I have been a member of virgin active for two years and went to the branch at the end of may to cancel my contract. I was assured that no further debit orders will be deducted after the end of may, yet at the end of June they deducted R547 from my account. I tried to contact the call centre but was ...
4 months ago I called the called center to cancel my gym contract. The consultant from kings park called me and advise I will get four months gym contract for free whilst they hope I change my mind, then after the four months it will be cancelled. Four months has past and to my horror I have been ...
I am in Durban for 2weeks and thought I would go to gym. There is not a planet fitness (where I am currently a member) close to me so I thought I would join the Virgin active for a 2 week course as a visitor. Boy did they give me. I am not allowed to gym unless I join for a month which will cost me ...