I am a regular member at the Virgin Active in Bedfordview and have been for the past 6 years and before I say what I wish, let me make it clear that I have never experienced any sort of poor service from anyone there. But today, one person stood out amongst the rest.. I arrived at the gym at 6am, ...
I attend spinning classes 2-3 times a week. Kgomotso is by far my favourite instructor. Her instructions are clear and her workout structure is excellent. As a bonus I also like her music selection. To be fair, most of the Virgin Active instructors are wonderful, but to me, Kgomotso definitely ...
The e spinning bikes in Waterstone Village are in a constant state of disrepair. There are only 6 bikes and on an average day only 3 or 4 work properly. These are high demand units (we could do with twice as many such bikes early morning). In the last 10 days I have had 3 bikes on 3 different days ...
I have been a member of VA for a couple years now. Love it there, the staff etc are divine!!! However I continuously have one let down every time! Debbie Majoor... I have always wondered who she was as she used to often be there, acting as though she played a major part, often being rude to people ...
We reported music system that is broken at Boulders Virgin Active, that was last year. It was fixed, but now the problem is back again for the past two months. This makes classed horrible. The poor system just goes off in the middle of the class, sometimes it loses the sound, skips and all. this ...
I'm so disappointed as a new client from the bad service I'm experiencing from Virgin active, I joined in June and was told the money will be debited from my account on the 1st of each month, today when I went to the gym I was told my account is in arrears, this is really terrible & disgusting ...