After having to change my membership type because of an increase in age, I was still allowed access into the gym one the day they notified me of this required change. I was very impressed by the professionalism of the staff and their friendliness! The man helping me with the change (I unfortunately ...
I am a disabled gym member at the Virgin Active Gym in the Westville mall. The lift is regularly faulty and in this instance it has been out of order for five weeks. I train there three times a week and only last week did a staff member unsolicited from me tell me that they had a problem paying the ...
I would like to compliment virgin active wonder-park branch on the excellent work and attitude, their fitness instructors are just fantastic, especially Koba O spinning class, Reitumetse K step-class, Rachael H palate's, Steve B Kick -class. they really changed my view about going to the gym now ...
I have been filling in the little complaint cards at Virgin Active Sandton for over 6 months now but NOTHING gets done, so I'm hoping that this will get them to take my requests seriously. I have always been to Old Eds, but the last 6 months ive been going to Sandton as it is more convenient. ...
Totally ridiculous, that my account has expired and they still want to keep charging me. For some strange reason they're debit order didn't go through for 2 month and the woman at the accounts department that called me to demand payment, says my bank account doesn't exist anymore (it does!!!), but ...
You can imagine how it feels when you swipe your card in at the counter and you are stopped and told that you have not paid your account from March, that the debit order for some reason didn't go through. Especially when I have not being called once by Virgin active staff to inform me of this, ...