Didn't know what to categorise this as, but the "Nature of Complaint "drop down menu helped me with it. Breach of contract i suppose is one way to see this. I recently added a contract for my wife to mine at Parkview, in addition I have 3 4 month contract with a personal trainer to help ...
One year later and nothing. We are robbed and cheated like million others and can do nothing! See as below posted August 2012.Lots of hot air & false promises but in end customer loses. Not happy that Virgin Active did not provide sms or email stating that we did not attend Gym enough and that ...
When Virgin Active don't take away useful equipment from their branches, they hire monkeys to work on their billing system. Simply put, in June 2013 Virgin Active's billing system failed to bill my credit card like they usually do, and did again end of July 2013. Now, because they made a mistake, ...
I sent an email to Helena-Marie Liebenberg requesting that my account be terminated at the end of my contract term. The email was sent 30 days in advance to the end of the contract and i provided enough time as notice of end of contract. Next thing my account is debited by virgin active post my ...
Today I received a call Jolene saying that my Debit order returned. I went on further and explained I cancelled this contract and the last payment went off last month. She said that my contract is cancelled and my husband contract is still open and then questioned if i cancelled his contract. Now I ...
I joined Virgin Active in Mid July 2013 on the Vitality Option, upon joining I paid a portion of the fee i.e. R365 and the balance of R500.00 was to be debited from my bank account on the first day of the month together with my monthly membership fee. I visited the club on 01 August and Rachel told ...