After moving, virgin would not allow me to cancel the contract, unless i pay them 80% of the contract. Its not my fault that they don't have a gym near my house. Now they still debit my bank account, 6 months after the contract expired.!!! ...
A few years back I took out a Virgin Active membership for myself and my family. After a while I got divorced and I went to my branch and asked them if they could remove my wife from my membership as we are now divorced. The staff where friendly and said it would not be a problem. I then continued ...
I have been to many virgin branches and now that i am training at the germiston branch i would rather leave and go to a private gym down the road. worst most out dated equipment, and the equipment that they have half the time is broken or on the verge of dying. its horrible!!! they put nice new ...
In May I complained about the high humidity levels and lack of ventilation at Virgin Active Randburg. After communication being dropped by the manager, and numerous complaints to staff and assistant managers at the front desk being ignored, my partner and I have cancelled our memberships. On one ...
My mother couldn t enter as a visitor because she didn t have her ID number. She had to wait in my car in the sunny parking lot because there was no couch in the foyer for an hour while my kids finish their swimming lesson. ...
I joined virgin active in Jan of Feb, I then called them in May and asked them that I would like to cancel they told me about a cancellation fee of R130. because its less than a year of the contract I understood and started paying it and the account was frozen. on the 30-07-2013 I called to ask as ...