I have been out of the country for the last 6 months. Being a virgin active member through Discovery I was told that even though it is physically impossible to meet the minimum visits I still can not put my membership on hold. This is firstly absurd, as I was 6000 miles away from my nearest gym. ...
About a year ago I was in a financial slump and wanted to put my contract on hold as I was unable to pay my monthly contract. 3 months went by where I was constantly trying my luck to get hold of Porsche (a manager that I was always referred to) she never returned my e mails, never took my calls ...
I am truly disappointed and saddened by the Virgin Active gym. Don't get me wrong... I love Richard Branson and what he has done but the people under him do not follow his vision. What happened: Myself and my husband went overseas for a year, we cancelled our memberships at the gym and this was ...
I HAVE BEEN HARASSED EVERY WEEK BY VIRGIN ACTIVE AND IT IS NOW GETTING OUT OF CONTROL.I HAVE NEVER USED A VIRGIN ACTIVE IN MY LIFE YET I AM BOMBARDED WITH SMSES REQUESTING THAT I PAY MY ACCOUNT WHICH IS NON EXISTING! MY CELL PHONE IS FULLED WITH THESE SMS YET NO ONE HAS EVER CALLED TO CHECK IF I DO ...
I changed from the Roodepoort gym to the Bryanston gym in June when the Bryanston gym opened. For some reason my debit order that been going off every month suddenly did not go off. I had to do an EFT and update my banking details (even thought there was not change) to be transferred. The following ...
Lungelwa Mhlabane has been unresponsive in the past, when emails were sent early June requesting information regarding status of my contract. Further discussions last week which required banking detail changes were not actioned: - incorrect amount was deducted on my account - my wife's contract was ...