Our area telephone lines were damaged. I did not have service for 3 weeks.when I reported the fault, I was told that I could get a credit for the 3 weeks of no service. I did not receive my account and contacted call centre customer line. I requested a copy of the account and was told that it must ...
I installed my line (which was so hopelessly done) only to receive an sms indicating that I'm in arrears on my account. I called into the call centre and asked for an explanation as to where my bill was and how it was sent. The lady responded that the post office was on strike and that is why the ...
Related to ref #75062373 After I complained initially about line not getting installed, Telkom re-scheduled appointment to today and sent technician from Cape Town that went the extra mile to get the line installed. While I am not happy about having to complain before I get some proper service, I ...
Never in my life has service been this bad! I requested for a line to be transferred to a new address on 5 March, it is 30 April today & still nothing. Each time I phone I get a different story with promises of supervisors phoning back, but this never happens. I am at my wits end. I am paying ...
I was incorrectly charged for a wrong adsl package in the month of February as well as billed for the month before even though I did not have that package. I have logged numerous requests for the amount to be rectified and paid what was owing for the month of Feb in terms of the package I requested ...
Have been trying since yesterday morning to get hold of someone to assist me with the cancellation of my Cybertrade account - but have had absolutely no luck. Have spoken to so many people who all give me alternative numbers to contact, as well as email addresses which do not work. Besides the ...