I have been trying everyday for a full week to get through to Telkom's call centre as I wish to cancel my Telkom line, but without any success. I just cannot get through to the call centre. How am I supposed to cancel my line? Our Telkom branch closed in our town and when I am able to go the other ...
Lately I have been having a very unlucky streak in general in terms of call centre service, efficiency and overall helpfulness - mostly due to insolence and incompetence. I spoke to Chantel this morning and she was extremely friendly, informative and helpful. She offered to email me the ...
Hi there, I contact Telkom about 2 weeks ago to order the installation of a telephone line with uncapped. I spoke to a lady on the phone and she gave me the whole sales pitch about their special or bundle and I told her that I did not want to go with that because of the waiting period. I pointed ...
Over the years I complained to my Internet provider about my poor Telkom DSL line quality. My ISP inform me the quality of the copper line running to my house is measured in db or noise. Several times i logged requests about my internet line connection dropping and was informed the quality of my ...
I have tried since 2 January 2014 to cancell my Telkom Closer option on my account telephonically on telephone no 10210 but no-one answers the telephone. i Tried phoning EVERY DAY and each time I hold on for about 40 minutes - no answer. I even tried cancelling the service online but my account ...
We had our DSL line installed on Friday and we tried phoning the internet department only to be put on hold for a period of 20 minutes or longer. We have tried on three occasions, even go into a Telkom shop to get a user and password to activate our account but with no success because we are still ...