I reported a fault on my fixed line on 31 December 2013 at Telkom Direct N1City. The operator checked and said that there is a fault on the line. She told me that it will take 15 days to respond to the fault for the area I am living in. I asked her will it take 15 days for all areas because my ...
On the 2/01/2014 I logged a fault with Telkom regarding my ADSL line - 4 weeks (and numerous calls and visits to Telkom) later and still no service. I have been patient until now - but this is really pathetic service. Please can someone who is able to assist and advise contact me to sort out this ...
We are moving house and went to a telkom branch to arrange the necessary in order to move the line to the new address. It has been nearly two weeks and they have not responded or contacted us regarding the process. I am currently holding on for the Customer Service for 25 minutes... how is this ...
I am trying to cancel my Telkom landline... I was on hold waiting to speak to a consultant for 30 minutes only to be disconnected. I didn't even speak to anyone!! I called back and was on hold for a further 15 minutes until I got fed up and hung up. All I want to do is cancel my Telkom account and ...
I am trying to upgrade my telkom internet line to a 10meg unshaped line and decided to go to the telkom store in Canal Walk on Saturday. Apparently they do not do line upgrades or cancelations in the store ironically called "Telkom Direct", I should call the call centre... and then it ...
Trying to get feedback about downed telephone and line fault that logged. I sat on hold for over an hour without answer!! THAT IS NOT ACCEPTABLE UNDER ANY CIRCUMSTANCE. ...