Telkom's response to our complaint was that it is"not profitable enough" for them to install lines in our complex. "Not profitable enough"... are they really that arrogant? I do not understand how this can be an appropriate answer when I have applied for a business/adsl line and ...
Internet has been at a 3rd of the rate i'm paying for for over a week. I have logged 3 calls (#384039, #383619 & #383600) all of which received identical responses, to reset my router, and were summarily closed. This despite the fact that in the follow up calls i specifically stated that the ...
On July 4th I raised an issue over Telkom committing me to a further 24month contract without my approval. Many calls later and many promises later I posted a report on Hello Peter. The Escalation Team responded with a ref ARS 230541 on July 10th. NO RESPONSE YET!!! Having now decided that I don't ...
I am still waiting for a response to my last complaint. I have not received any feedback from you with regards to the refund that is due to me for the contract charges I incurred for a service I never used. My case number is 6380608 (My previous case number was 5999046). Its been two months now ...
I wanted to cancel my adsl line / isp with telkom and i was put through to Rozaria. She told me they will give me a discount and with everything included i would not pay more than R900 and that will be the only amount billed on my account. I got my bill this month and it was R1700. Then when i ...
In the first week of May, I had called Telkom to convert my existing anytime package to a Telkom simple package for the same amount of R399.00. The call center agent told me that this should not be a problem and that a technician would come to my place to install. On the 8th of May I received an ...