I requested a telephone line be installed. After the installer left he said the line was working. I got a sms later that day to say the line was activated and working. I bought a telephone and connected it and the line is dead. I raised a fault but still I have not been contacted or any repairer ...
My adsl has not been working for 3 weeks now. I've logged 5 or more calls and each time they say the problem has been resolved but its still not working. When I call the help centre they test the adsl and agree there is a problem but all they can do is log another call which gets closed without the ...
I recently moved residence and had to unfortunately move my dsl line from MWEB back to telkom so that the number may change and I can move my line back to MWEB. My line has been reconnected and the internet speed is the slowest I have ever experienced. I called and logged a fault. When I called ...
LAST YEAR THERE WAS SOME SPECIAL ON THE TELKOM WEBSITE FOR PHONE DATA ETC, I APPLIED, IT TOOK FOREVER FOR SOMEONE TO CONTACT AND TO COME CONNECT AFTER THEY HAVE TOLD ME THEY WILL COME! EVENTUALLY THEY CALLED AND TOLD ME SOME STORY OF MY AREA NOT HAVING INFRACTRUCTURE. HOW CAN THAT BE BECAUSE RIGHT ...
On March 26 I requested that my phone & ADSL line be transferred to my new residence! It's now the end of July & still I have no phone & ADSL! Not a single person from telkom had bothered to contact me regarding this yet I have been given 3 escalation numbers! I have to be the one to ...
On 2 July I reported a fault on my ADSL line. On 5 July I had called 10210 to get a progress update and was told that a technician had not been assigned to the problem. I have been calling 10210 every 2nd for the past three weeks and have visited the customer care centre at Fourways Crossing three ...