I had a prepaid line transferred, paid what was required and got cut off a week later. Turns out that the money didn't include rent. Nobody told me! No communication, nothing.3 days and 6 calls and 12 persons later., 3 promises of feedback. 3 days later still nothing ...
I have sent 10 emails since Feb '13, received replies to some of them, submitted all the necessary documents, phoned countless times and the lines i want cancelled are still active today (2 October '13) and i am still being billed for them. As i am typing this I have been on hold for 13 minutes and ...
In May this year I cancelled my Telkom line. ADSL and line rental. Every month since then they have taken debit orders from me without my consent. It takes 20 - 40 minutes on the phone whenever I phone them to get someone to understand my problem and nothing gets done. Then I go to a Telkom store ...
I emailed a letter of cancellation to telkom on 01 August 2013 and then phoned and confirmed that they had received it. Now, over a month later on and the service has still not been cancelled. I am trying to call the cancellations department but i am being constantly cut off or there is no answer ...
We found out again that in November you will be upping peoples speeds free of charge 1Meg to 2Meg, 2Meg to 4Meg, 4Meg to 10Meg. New lines told us that our area can go up to 10 Meg lines but technical stated that we can only go to 4mb due to our exchange being on ATM and not METRO. This request of ...
On Sunday 29 Sept 2013 at 2.15pm I noticed a Telkom technician working on our telephone pole which is accessible from 4 properties, our telephone line and ADSL were operational at the time. After he left the telephone/ADSL line was dead. I immediately reported the matter and got in my car to try ...