I never thought the day would come when I would give a compliment to Telkom. But I have to be clear. the compliment is actually to Leanne who restored my faith in customer service. She is very professional, well informed and efficient. I would promote her ASAP because it is people like her that can ...
Good day, Telkom have been tried almost 2 months to repair this fault. There is an "earth hum" condition on the line. It is really frustrating cause i loose allot of revenue income due to this. Every week the fault gets cleared but the problem still remains and then I must report it ...
Incoming calls are cut off once again since yesterday (7/11) despite the problem being reported as fixed. It lasted for less than a month. This is unacceptable. Telkom's feedback refers: Hello Motornostix, Thank you for your post. Kindly be advised that the matter has been escalated to the relevant ...
HOW DO YOU STILL SURVIVE!!! I CAN'T UNDERSTAND THIS YOU TELL ME THAT THERE IS NO BUDGET TO UPGRADE THE EXISTING ENVIRONMENT TO DO MY ADSL LINE CAUSE THE INFRASTRUCTURE IN THE AREA IS TOO OLD. YET THERE WAS ADSL IN THAT SAME HOUSE NO LESS THAN TWO WEEKS AGO!!! I'M NOT GOING TO LEAVE THIS HERE! ...
Hi, I cancelled my contract/account with Telkom on the 7th of September (Ref TOC450930330) but am still being billed. The last agent I spoke to (Zizo) advised that the last payment would be in October. Can this be escalated - we moved house in October and the new property does not even support ...
Line fault reported on 29th of October and problem still not resolved. Phoned help line 5 times and fault been escalated! They have had all sorts of stories from fault assigned to wrong department etc. This isn't acceptable - fault report number 160CEZ291013 ...