I have been struggling to sort out my account billing for 6 months! We had two call outs in Aug 2013 of which both was pretty useless as they could not sort out the issue, and eventually we just got a new modem. However I paid both call outs in full as soon as I got the bill. Now the system keeps ...
I called the call-centre on the 26th of October to cancel my 5GB Standard Access package: TIN2045589. The lady told me it will be cancelled in 30 days. I received the online bill today and see that on the 26th of October a 10GB shaped package TIN2045589 was added to my account which I didn't ...
Our diginet line has been down for one week and the SLA say 48 hours. we have lost 600k in income and we are a call center. We have been forced to make a business decision to closed at the end of November as the income will not sustain December. The amazing part is that one of the campaigns in our ...
Be careful of telkom's current samsung smart tv deal. I took out this deal and was assured the tv would be delivered within 7 days. On the 6th day I contacted Telkom to notify them that I had heard nothing from them regarding the delivery of my TV, even though they already activated the internet, ...
Countless installation date promises have been made and more than month later I still do not have a business landline & ADSL service installed. Thank you for the! ...
I have a telkom mix account that expired, the contract is now on a month to month basis. All I want to do is change the cellphone contract to prepaid. One would think that someone would know how to do it, I have been to two different telkom stores in person I have called the call center and ...