To whom it may concern, I have applied for an ADSL installation at my home in August 2013. After 3 months of being kept in the dark about my order status I finally received an sms stating that the installation was scheduled for the 13th of November 2013. I received this text on the 11th of ...
We reported slow speeds on my Mweb adsl line to Mweb last week. After extensive problem determination tests Mweb said they were logging a fault with Telkom. Then on Friday evening when I got home, I had no dial tone and no adsl whatsoever. We contacted Mweb to complain and they said they had ...
To Whom It May Concern. I have now been without ADSL for 3 weeks. The problem was initially reported on 23/10/2013 (Reference: 517CNK231013) then again on the 07/11/2013 (Reference: 333CNK071113) this was then escalated on the 08/11/2013 (Reference: ARS 237014). Telkom's fault reporting will not ...
Before the current fault logged on 12 August I had 2 previous faults that have just been closed without being resolved dating back to May 2013. All I hear from Telkom is that there is a Network fault and that there is a congestion on the exchange. I also heard that they are busy upgrading the ...
2 month ago I complained using the official Internet page at Telkom, because we upgraded our ADSL-service, paid for it, but didn't't get the service. The reaction was Zero. Next I repeated my complain and asked why I didn't get any interest rate for my deposit, which I paid 8 years ago. Reaction - ...
On Thursday the 7th of November around 2 pm i called Telkom to report that my Telkom Line has been hit by lightning and that its down-REF nr 682CRK071113. I called on Monday as i had no feedback yet and was told by the Call centre that a note will be made to the Technician that it is urgent as i ...