Dear Sir/Madam Please check your computers to see the history of events from the time I ordered a adsl line with uncapped about five weeks ago. Today was the fifth time that your company got me to be at home as I was told that the job would be installed today to no avail. I find this totally ...
I have to compliment Telkom. I recently reported intermittent connection problems on my ADSL line. The feedback and service I received was excellent. I cannot remember the names of the person who called me and the Technician that came to my house but I must say they provided world class service! ...
On 01/11/2013 we reported a faulty line, Ref nr: 538CTK011113. We waited for any feedback but received nothing. So I phoned them the following week Tuesday and they told me that there is other faults they have to attend to first. On 6/11/2013 I received another sms stating that my fault is in hand ...
Requested ADSL line to be cancelled on the 27th of Aug, due to moving house. ref: TOC754559936. Spoke to Eva at 12:15. Pretty sure I would have logged it online as well on the same day Was told that different departments deal with ADSL versus line. Not my problem - single point of contact for a ...
Since this month (Nov 2013), Telkom does not send bills to your email anymore but provides you with a link to the online billing facility on the website. I have tried this previously and it was not working - still isn't. Now apparently part of my bill has not been paid (I assume we have reach the ...
I had two business telephone lines out of order, one fax/adsl plus main customer contact number. Last time it happened the manager, now promoted elsewhere, had my phone redirected to my cell phone within 5 minutes. Receptionist, Zodwa, parking off like the queen bee, eating her chocolate bar, tells ...