On Thursday the 7th of November around 2 pm i called Telkom to report that my Telkom Line has been hit by lightning and that its down-REF nr 682CRK071113. I called on Monday as i had no feedback yet and was told by the Call centre that a note will be made to the Technician that it is urgent as i work from home and am now forced to drive to Roodepoort from the East Rand each day as i can not continue my work and that i should receive a call that afternoon or the next day. I called again on Tuesday - was told the Techinicians are very busy and seems to be in a backlog and SLA can be given after another collegue of mine was on the line with Telkom just before me as her line was also struck by lightning and told the SLA is 1 day - so clearly this is conflicting. Today i called again as nothing happened yet and still no feedback or indication of how much longer must i wait - was told again they will add an urgent comment to the techinician to call me to advise by when can i expect a technician to come to my house- as i need to arrange with my work to be at home as stay 30 km from work. So what is the SLA if some ppl get help quicker than others??? And why no update or feedback???
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