We received our Telkom account. We have ADSL 20 GB 20 GB promotion. On 31-10-2013 at 9:30 the morning we had 7.94GB left and also stated that 80% of our cap had been used. The evening at 20:48 received a mail to state that 100% of cap had been used. I receive an account charging me for 29907MB @ ...
I was experiencing problems with my ADSL line, and Thabang, a technician spent the whole morning between my house and the exchange trying to sort it out. He did not give up until the problem was resolved, and kept me updated as to the progress regularly. Good job. ...
I get better service from a corner Cafe than from Telkom. On the 29th of November 2013, I logged a call that my internet line was unstable. I spoke to my service provider, and they said the reason is that my Telkom line and my Package with my service provider are set at different speeds. My service ...
I called in twice only to be hung up by Rachel twice. I was trying to sort out my ADSL line in order to apply for an internet connection but didn't manage to do so because of the RUDE service call centre staff employed by Telkom! Today another lady called me and ensured me that all was sorted out, ...
Every summer when the rain season starts my internet starts dropping. From when rain starts or wind blowing internet goes down. Contacted my ISP countless times to fix the porblem. They contact Telkom to come and investigate. They came to my house a few times, test my line when weather is good and ...
On Tuesday 3rd December we had a lightening strike in Henley On Klip. It has taken out many phone lines. I run a business from home yet Telkom cannot tell me when I will get my adsl and phone line working. This is our bussiest period and it has taken over 4 hours and many promises of a call back to ...