I called Telkom this morning to enquire about cancelling my Telkom mix contract which expires by the end of this month. After speaking to the consultant I realised that I did not want to cancel it as I still had airtime which would get forfeited... she had not made this clear to me till I asked ...
My Telkom line has been out of order for 3 weeks, the fault has been logged numerous times. On 2 occasions this week I have had the misfortune to speak to the 10210 Call centre, on Monday it was Mary, who, after I told her that I was fed-up of dealing with told me "with that attitude we are ...
We have struggled for the past month with Telkom to get 1) an ADSL line up and running 2) a line transferred to our property as a second new line and 3) have our existing line be operational, it has gone 'dead' twice in the past 2 weeks. We have logged faults in all cases. On 2 occasions logged ...
Three weeks ago I listed Telkom's DSL pathetic service and within three days I received a response from Telkom that my call was escalated (see response below). Three weeks later I still don't have ADSL working at home. So the pathetic service from Telkom just continues and in the process they ...
I applied for an ADSL line and was told to pick up my modem from the nearest Telkom Agency (in my case Bluff, Durban). I went to the office and was told that they had no stock. the salesperson took my name and promised to call as soon as new stock arrived. This did not happen. Another person from ...
I have been without ADSL for over a week and without a landline for two days. I reported the fault initially via sms. Later there were three occasions of holding on for half an hour each time and not getting through to the call centre. On the fourth try I got through after 20 minutes; I was told I ...