At 10h30 on 6 December 2013 I needed a password reset to be done for me. I phoned on behalf of the client and Solomon was the rep who helped me. He needed information from the client who wasn't with me at the time. He kindly called her and spoke to her while I was holding on the line. He then went ...
I creates an account with telkom in october 2011, an it went fine for a week or 2, then my internet speed dropped so much that it was unusable. It worked on and off, and at the times it worked, it was too slow to do anything on it. I have logged over 20 fault reports, but all that they could tell ...
I've always had an Intermittent data connection, which continually requires my re-booting. Telkom is currently promising upgrades to utilise their 'promo extra 20gig' (now 40gig 'til March 2104), but it don't work. Then, one call, and by the time I've dropped the call with Telkom, the ADSL is going ...
I have now been without ADSL and Telephone for a week. I have logged this on the Fault website, 740CWK031213. After three days I contacted Telkom requesting feedback on the fault. I was told nothing has yet been done and that they will escalate the problem. Three days later my lines are still off. ...
I had initially called Telkom on the 09.11.13 to report a faulty line, due to the heavy storm the Thursday before, I spoke to thulisile or something, she was very rude and abrupt but advised that my report will be sorted in 3 from days from then, which was a Wednesday, nothing happened as advised, ...
Two weeks ago I logged a call with Telkom to have my home phone fixed, I was told 3 days later that the guys would be here between 8am and 9am on the 28th november, I waited almost an hour and no one had arrived. I then left and that's when they arrived but I was not home, till today I have not ...