With regard to previous complaint 25 Dec on the recurring fault and continuous cross line which they can't seem to sort out. Emailed Telkom on 27 Dec with ref of fault logs: 822ctz011113 restored 7/11 not sorted 800ctz121113 restored 14/11 not sorted 812ctz201113 restored 19/12 not sorted Current ...
Fault was logged on 23.12.2013 ref no. 17BWK231213. I called Telkom call centre to confirm when they would be out to attend to the fault on the line. I was given a period of 48 working hours. Called call centre on 27.12.2013 just to follow up as to when they would be there, only to be told that a ...
I like to thank Dudu Nkonga for her hospitality. I was the for my contract phone details and for them to help me set up email address for 8ta mail. She was so helpful through out all I need to know with my contract nd setup. Nd the good part about this. What she didn't know she went out a limb to ...
Original complaint on HP: https:///telkom/complaints/failure-to-repair-damaged-line-1282094 Still no action from Telkom!!! I am still waiting for feedback regarding the escaltion (ARS 239602) and when my physical line will be fixed. I phone the Fault Reporting centre now and it was like walking ...
My line has been down for 9 days since I reported it to Telkom. A technician came out the next day, left without saying a word - I have been in contact with Telkom and Mweb now everyday without any response or feedback. Every time the case gets "escalated" and I am assured that someone ...
It is now the second time that a bit of rain has killed my line completely, I thought Telkom sorted it out last time, but now I see it was just a quick fix. It seems they have a habit of taking short cuts. I placed a fault log on Saturday for it to be fixed and still no response. I decided to call ...