We keep logging calls with Telkom regarding ADSL, but each time it rains, and even with good weather we have limited connectivity. Each time the response is good, but the problem remains. Here's a log of our connectivity times over a single day. I can collect logs for other days. 2014-01-04 10:17 ...
I've been having constant issues with our Telkom DSL line that we have at home. I've logged a line in early December, only to have Telkom continually say that they've 'Tested the line and found it to be free of defects'. Each time I've spoken to a call-centre operator, I've asked them to actually ...
Good day Sir/Madam Latest fault ref. no: 97BRK30121 Despite logging faults after faults, escalations after escalations, special investigations what not my telephone line, until today, has not yet been repaired. When is my line going to be fixed? Is it even going to be repaired in 2014 or are you ...
On the 18th of November I cancelled my account for telephone number 0217828679. Someone was supposed to phone me back and confirm. On 18th December I phoned again and they assured me it would be cut off and I would not be billed for the next month. The account was not cut off properly for a number ...
We asked for our line to be moved from Alberton to Quellerina one month in advance online before moving house. We were given a date for the 18/12/2013 and to date nothing has happened. We have no telephone line or ADSL connection. We phoned Telkom's call centre via our cellphones on numerous ...
I have been since November 2013, been trying to cancel our flat in Cape Town Telkom land line, the number being - 021 6912862. My son has vacated the Cape Town flat since November 2013, and we are still paying the monthly charges which amounts to R223.90. I have called their cancellation lines on a ...