ALL INCOMING AND OUTGOING LINES HAVE BEEN OFF FOR 3 DAYS. AVERAGE WAITING TIME FOR REPORTING A FAULT OR FOLLOWING UP ON CALL LOGGED IS 30 MINUTES JUST TO BE INFORMED THAT ONE CANNOT ESCALATE AND MUST WAIT FOR FEEDBACK. WE ARE A BUSINESS THAT IS INTERNET BASED AND MAJOR CUSTOMERS ARE THREATENING ...
I'm having a hard time getting Telkom to send me my bill and then I have to pay interest as well. I've been a client for almost 4 months now. Every month it's the same story. I get a SMS telling me my account is in arrears and I have to pay. I phone Telkom telling them I didn't receive a bill. Then ...
I phoned since this weekend for Telkom to come and fix the lines. our telephone and internet is off. I phone them every day and still there is no one that had a look at what is wrong with the line. I phone and asked to to get a technician urgently. But nothing, they don't even phone back. Please!!! ...
Since January the 7th 2014 my adsl line has been dropping speed, currently sitting at 0.4mb instead of 4mb. I have logged calls, I have complained to the isp, they even contacted telkom and logged a fault with them, but nothing is happening, Its now been more than a month and I am still sitting ...
Telkom took 4 weeks to fix a fault that was located eventually on our property. The only way we could get any service was to order a new telephone line and once the new installation technicians arrived they fixed our current problem in 40 minutes. So next time Telkom does not fix your fault order ...
A family friend has received an sms from telkom to state that he will be charged from next week for his internet plan. However, we are still waiting for the Galleria telkom shop to call us about a modem being in stock! This is just not on! I have tried calling the store and have had no reply. It is ...