Going the extra mile is always important in a retail service provider industry, but the staff (Zandile and Joyce) from Fourways Crossing branch, went beyond the extra mile, these 2 ladies went 15 miles!! They were patient, friendly, helpful and exceptionally thurough. They went beyond my ...
Line speed slow and getting slower, line is done very often and takes for ever. What happened to the promise of this "VDSL" guys you have had my line for many years. I just cannot do this anymore. ...
ALL INCOMING AND OUTGOING LINES HAVE BEEN OFF FOR 3 DAYS. AVERAGE WAITING TIME FOR REPORTING A FAULT OR FOLLOWING UP ON CALL LOGGED IS 30 MINUTES JUST TO BE INFORMED THAT ONE CANNOT ESCALATE AND MUST WAIT FOR FEEDBACK. WE ARE A BUSINESS THAT IS INTERNET BASED AND MAJOR CUSTOMERS ARE THREATENING ...
I'm having a hard time getting Telkom to send me my bill and then I have to pay interest as well. I've been a client for almost 4 months now. Every month it's the same story. I get a SMS telling me my account is in arrears and I have to pay. I phone Telkom telling them I didn't receive a bill. Then ...
I phoned since this weekend for Telkom to come and fix the lines. our telephone and internet is off. I phone them every day and still there is no one that had a look at what is wrong with the line. I phone and asked to to get a technician urgently. But nothing, they don't even phone back. Please!!! ...
Since January the 7th 2014 my adsl line has been dropping speed, currently sitting at 0.4mb instead of 4mb. I have logged calls, I have complained to the isp, they even contacted telkom and logged a fault with them, but nothing is happening, Its now been more than a month and I am still sitting ...