After having NO phone lines as well as NO ADSL since January 16 due to cable we finally got a technician here yesterday, February 4 (19 days with no phones). This is after making a daily cell phone call to the Telkom call centre (no other form of contact exists) where one must 'hold on' for 25 to ...
My internet is offline for 6 days now. If been calling the call center eversince and keep holding for 1hour and 15 min in working hours and still do not get through because the consultants is still busy. How is this possible. My internet doesn't want to work. How long do I need to wait to get it ...
THIS IS MY THIRD COMPLAINT TO TELKOM, THE COMPANY THAT KNOWS NOTHING ABOUT CUSTOMER SERVICE. IT HAS BEEN A WEEK NOW SINCE THE INSTALLTION OF THE MODEM AND I HAVE TRIED 4 TIMES GETTING THE MODEM CONFIGURED AND UP AND RUNNING. THE FIRST 3 TIMES I CALLE DTHE CALL CENTRE I HELD ON FOR 100 YEARS AND NO ...
Last week Wednesday afternoon 29-01-2014, my telephone rang a couple of times, every time you pick the receiver up somebody hangs up on the other side. On Thursday morning 30-01-2014 when we woke up, we found that our telephone line and adsl was not working. I phoned Telkoms 10210 fault reporting ...
My Adsl line was great for several years but as of late last year it barely functions! Cant even stream a simple youtube video clip in low resolution anymore. Forget trying the call center I have literaly fallen asleep while listening to the recorded message telling me they are aware of my call ...
It took one month, two escalations to get my voice line fixed in the Cape. I am in my third month to get my ADSL line fixed. It does work sometimes but at half the speed it should. I gave up and switched to Afrihost in the hope that they might be in a better position to deal with Telkom. ...