For months now I have been charged additional charges that no one in the accounts department can explain to me. I have an ADSL account with 5GB data per month, but the charges that I receive every month is that of an uncapped account. When I call to ask what the additional charges are I get a lame ...
We applied for an adsl line and specifically asked not to have a voice line. TELKOM went ahead and gave us exactly what we didn't ask for, a voice line. We have never required a voice line and we never used the voice line. After long long long long discussions and explaining, TELKOM refunded the ...
Due to a heavy thunder storm on the evening of Friday, 24 January 2014, the telephone line was damaged. On the 25 January 2014 I reported that telephone service was not working for my Telkom number 03931 73982. I received a reference number form Telkom 375CNK250114. I have since phone twice to ...
I repeatedly had to call the call centre to ask when my adsl was to be installed. I corrected my cintact details but still gave the technician the incorrect numbers so he couldnt get into my house when he was there. He left witouttelling anyone. I called to find out what happened. I then escalated ...
Waited 3 weeks to get a reference, they said they will contact me back but did not, I had to phone back 3 times and spoke to 3 consultant and only the third one could help me. After that I paid my deposit (over 2 weeks ago) They booked a appointment and I got a sms confirming that the a ...
Telkom promised that we would have our Internet line up and running on the 20th of December, yet to my oh so great shock, nothing, after 130 calls, and a lot of rude call center agents, still nothing, I am getting frustrated and this should not be allowed to carry on any further, I don't care if ...