On Monday 6 Jan our landline stopped working. We have no dial tone and cannot make or receive calls. However when someone phones us, it sounds to them as if our phone is ringing - which it isn't. We both work from home and need our landline to talk to clients. We logged a fault online on Mon 6th. ...
I cannot believe how Telkom works. I wrote a complain out in October here on Hello Peter, I received a response from HP@Telkom, telling me when to accept my reimbursement. According to the email, I was meant to have received the reimbursement by the end of November. To this day I have not received ...
We requested a line transfer about 9 weeks ago. Despite friendly help and feedback way back then, simply nothing has happened since, despite my numerous phone calls, escalations, etc. They then promised installation on 21 December. Waited at home the whole day, NO ONE pitched. They are now stating ...
In 2013, I tried to upgrade to ADSL "Uncaped". This was a bad experience of 6 weeks without good reaction from Telkom. On my account I was charged as iff I had the uncaped service. One of my complaints refered to the charge without the service and I was promised that it will be refunded. ...
I've ordered a Telkom land-line 2.5 months ago. When Telkom eventually arrived at my premises the technician found that one of the Telkom sleeves was blocked and could not pull the cable through. He gave me his number and promised me this will be resolved ASAP. After numerous phone calls nothing ...
The last two weeks i have been getting really bad latency on my Telkom ADSL line. I have called Telkom on numerous occations and when and if i get through to an operator they cant seem to help me and keep bouncing me from one department to another. Some of them have tried resetting my port with no ...