233CRK120114 I reported faults with he exchange long ago and i was told the exchange was fine. Now it finally broke and it has been off line since last week Wednesday. Still no time or date given when the service will be restored. But my full adsl rental will be charged this month but i have no ...
On December 4th 2013 an invoice was made out to me, I paid the amount on the 18th (I've got bank statements to prove this). On January 6th 2014 I received an sms saying my account was in arrear, I went to pay that immediately only to find out it's for the same December 4th invoice. The lady at ...
On Monday 06 January 2014, I reported a fault to Telkom, that my landline and ADSL service had failed. I have phoned the call centre on at least 10 occasions over the last week only to be told that this a bulk problem and that a technician would contact me. The issue is still not resolved. It ...
I was approached by "selldirect" with an offer from Telkom Mobile which involves a two year contract and inter alia a 5000 MB data bundle. While thinking that it is a good offer I went for it. I have been connected on Saturday, 11 January. Monday morning I received a message that my data ...
I phoned in early December to let Telkom know I was moving so I would need to have my line moved to the new place. After trying to contact them numerous times about a date, I only received the first call on the 10th of Jan to just set up an appointment! How does it take a month to just make an ...
I have had no ADSL line connectivity for over a month (reported on 06/12/2013, reference 431CRK061213). The fault was escalated (Ref:572218, whatever that means?). Today I tried phoning them to find out what's the hold-up and after waiting 23 minutes for a "Consultant" I said hello when ...