I reported an ADSL fault for an end user on 30 January 2014 after doing extensive troubleshooting, confirming with the ISP they don't experience any technical problems and around 4 telephone calls to the Telkom ADSL Helpdesk on 10210. I obtained a reference number 547CTK300114. For the past 2 days ...
The attitude of Telkom towards customer service is really bad. I run a recruitment business and I have 3 Telkom. I reported that 2 of the lines went dead on 29 January, including my main switchboard number. I was given the following reference numbers: 874CRZ 29/01/14 and 877CRZ 29/01/14. Today is ...
I'm still waiting for feedback they only send me a mail with a case number since January I'm still waiting for my number change please help ...
It is almost three months later. I STILL have wifi issues. I have just gotten off the phone with Telkom and been told that there is "no record" of my complaint or fault and that my internet has been "perfect since installation" How ridiculous is this company? I have to reboot my ...
Logged a complaint Person came out to check the line and our equipment No fault found with computer or adsl modem Blamed the problem on telkom service and lines Called us back and told us that the problem is solved Problem is now worse then before Half of our internet usage is now missing ...
I have a dlink router (not even a year old) I changes the password now u cannot access the internet at all! U called and waited 25 minutes for someone with a terrible attitude and they couldn't help I called back at 6 on and waited over 40min and no one answered my call! I pay over R600 per month ...