I took a contract for voice and adsl and I now battling to get the adsl sorted, it is now into the 3rd week. each time I call after long wait, I am to, will escalate the call, technician will call, supervisor will call, etc. clearly this is a breach of contract and I end up having to pay a lot more ...
I have been trying to get to talk to some one at the call center for over a week now. I tried the 10210 number and all you have is please wait for a consultant to become available. I tried 10217 to no avail. What i picked up is that if you dial 10217 from a cell number it cuts the call after saying ...
Telkom has a Lenovo IdeaTab contract for R99 a month, they approve my application and take a payment, when I dont hear from them in the "expected delivery time" I phone them and get told that they have discontinued the promotion due to lack of stock and will refund my money, HOWEVER I ...
For 4 days I've been waiting for these people to fix my adsl. Everytime I call I'm told they're waiting for technicians. Does Telkom only have 1 technician serving Johannesburg? Maybe get the CEO to take a paycut and spend some of that money on getting his company in order!!! This company is ...
I reported an ADSL fault for an end user on 30 January 2014 after doing extensive troubleshooting, confirming with the ISP they don't experience any technical problems and around 4 telephone calls to the Telkom ADSL Helpdesk on 10210. I obtained a reference number 547CTK300114. For the past 2 days ...
The attitude of Telkom towards customer service is really bad. I run a recruitment business and I have 3 Telkom. I reported that 2 of the lines went dead on 29 January, including my main switchboard number. I was given the following reference numbers: 874CRZ 29/01/14 and 877CRZ 29/01/14. Today is ...