I have submitted a fault on Monday and phone everyday and no one can give me feedback! the line has been off since Monday morning and there is no internet! NOTHING!!! i have phoned more than 6 times and everytime they say they can't do anything! ...
I applied for internet which was promptly installed within two weeks of application in Dec 2013. However, hardly a week later, there was no service before we had even had chance to use it (we checked on the first weekend we were home) I reported the fault with ref 454CTK02114 on 2/1/2014. on ...
On 16 January I requested my existing line to be converted to an adsl line. After more than a dozen calls and unkept promises from Telkom I still do not have adsl, in fact I have no line at all. No technician seems to be available in my area. I do not know who to contact anymore. I am thinking of ...
After numerous calls to Telkom's useless, dead-end 10210 line, a very polite lady named Ronel Terblanche answered. She immediately solved my service cancellation problem, due to her ability to do lateral thinking. Previous Telkom staff were unable to help. They either did not answer, were unable to ...
We lodged a complaint with Telkom regarding our ADSL modem. The reference number for the call was: 1021 CRK 040214. A Telkom person arrived who refused to give us his name and actually did not want to enter the house and work on the problem. After asking him to come in and look at the problem he ...
Its been over a week since our house phone has been out of order. Telkom say theres a fault on the line since 30/01/14, but have refused to send anyone to fix the line. My parents are old and alone at home. I have siblings overseas that call regularly and myself am away from home and like to speak ...