Was so excited to get an Escalation reference number (ARS 219920) for my complaint. Received the number two weeks ago, but the matter has still not been resolved. My phone line has been working this whole time, but I have an extra service of Call Waiting which has not worked for over four months. I ...
Rosebank Exchange Telkom. We have upgraded to try to resolve the slow ADSL issue but it is even slower than before upgrade. Whenever we log a fault it is first escalated, then closed without being resolved. It is the MOST frustrating experience as no one is prepared to take responsibility. Our ...
On Wednesday 30 January 2013 I had reported a dead line to Telkom after they had worked on my mother in laws line. I had asked them to have it fixed by sunday 3 February 2013 since the line was repaired on the 20th of 5ecember 2012 after being down for 3weeks. I had then phoned them. On Friday 1st ...
THE TELEPHONE POLES WERE KNOCKED DOWN BY THE MUNICIPALITY GUYS WHO CUT THE GRASS IN OUR AREA ON A DAILY BASIS ON THE 19/1/2013. MANY CALLS AND SEVERAL VISITS WERE MADE BY THE COMPLAINANT AND THE THE WARD COUNCILLOR.BUT TO DATE NOTHING HAS BEEN DONE TO FIX THE PROBLEM. AND THE LADY OF THE HOUSE RUNS ...
I requested that my line with the adsl be moved from pta to dbn. This took place on or around 20 December last year. After being told that I could not get both adsl and analogue moved at one time, rather that they had to be separate orders I had already started getting annoyed since this made the ...
I experienced a problem with my ADSL line after an upgrade in the area, after reporting the line online I was amazed to have a friendly Telkom technician arrive at my house within 2 hours and this all on a Sunday! Thank you for the AWESOME service!!! ...