We booked for a 7 night stay at umhlanga sands hotel recently! When calling to book they asked us to pay the full amount of the accommodation within 24 hours as the room we wanted to book was the last room available for the week! So we paid the full amount in 24 hours as asked! Then upon arrival at ...
On monday I booked and payed for a stay @ the hotel and had to cancel because my grandad passed away, my booking was done on line, I called in and was told to cancel on line. I did. And I didn't get my refund, I then called in and was taken to pillar to post and the I spoke to derrick and he told ...
I made a booking over two weeks ago at Billy G, Montecasino for our year end function. I payed the deposit to Tsogo Sun over a week ago & also requested the details on the quote be changed as they had copy & pasted another bookings details on my quote. I have sent payment confirmation 3 ...
I had issues with by booking and as a final resource I requested to speak with GM. His PA answered the phone. I informed her that I have to speak to GM in regards to my booking. She went to him and informed about me being on the line he brushed her off by asking her why do I want to speak to him. ...
Hi I've sent a simple request 3 days ago (29 Oct 2013) via the "contact us " email address on the Riverside Tsogo Sun website. To date i haven't received a response. For one there is no acknowledgement of the email to say "Thank you for the query ..our consultants will contact you ...
My husband and myself would like to thank the staff and management of the Palazzo Hotel for going the extra mile when we stayed over for our anniversary on the 25th October 2013. This truly is a five star hotel with five star service and friendly employees. After dinner we returned to our ...