WE WERE YOUR GUESTS FROM THE 31/01/2014 TO THE 04/02/2014. MY WIFE ASKED HOUSE KEEPING FOR AN IRON AND IRONING BOARD, WHICH WAS BROUGHT TO THE ROOM. AFTER USING IT WE WENT OUT FOR SUPPER AND ON OUR ARRIVAL TO THE ROOM SHE NOTICED THAT BOTH THE IRON AND IRONING BOARD HAD DISAPPEARED. SHE CALLED THE ...
I arrived at the hotel to check in an requested not to have a twin bed room but only queen bed or single double bed and was given a room upon arrival the room had a horrible smell/ auroma and went to the reception to Inform the reception and the duty manager went with me to check the room and he ...
It seems like Southern / Tsogo Sun only responds to complaints posted on this website. I have emailed their admin several times and asked at the reception at a few hotels already as to why the points I earned since October 2013 - January 2014 do not reflect on my Tsogo Sun frequent guest statement ...
My Friend booked into the Fancy and Pricey Hyde Park Sandton Sun Hotel (011 341 8080) on 01/02/2014. Around 9.30 pm in the evening she called me. Totally hysterical and in Panic. Someone opened her door on the 3rd floor with a card key. Luckily she had locked the door on the inside or who knows ...
I'VE BEEN TRYING FOR THE LAST HOUR TO GET HOLD OF BOTH THESE HOTELS BUT THEIR TELEPHONE NUMBERS ARE CONSTANTLY ENGAGED. THEN WHEN I FINALLY GOT HOLD OFF THEM THE PERSON ON THE OTHER SIDE ASKED ME TO CALL BACK IN AN HOUR AS HE WAS BUSY. THIS TYPE OF SERVICE BIG TIME! ...
I am a Flight Attendant and have the priveledge of being in a lot of hotels and never have I received such great Service, Hospitality, friendliness, Proffesionalism and Charisma of the staff and especially from Kyle. I was even more completely blown over when I received choclates because my ...