Firstly after holding for half an hour I finally got application forms. I submitted a new application, which was approved. But I need to send a confirmation document that was supposed to be mailed to me a week a ago. After I had to phone them to follow up, now suddenly they cant mail they can only ...
We are members of the Sizwe Medical Aid for the past 13 years and never had any complaint about their service and delivery of payment to suppliers. When I call the Call centre to get information about benefits they are always very professional and friendly. I want to name one person who on many ...
I joined the medical fund on the 1st April 2013, and while I have received, and continue to receive correspondence from the medical fund, like notices of AGMs and statements, Sizwe Medical Fund has failed to deliver my membership card. It is now the October, six months after I've joined the medical ...
Good Day I really do not appreciate the poor service and rude agents at Sizwe. I have requested medical aid cards in August and after that I have requested cards four times again and I still have not received anything. Today I spoke to Jo - Anne and she was very rude, not allowing me to finish ...
When I was still a member of Sizwe Medical Fund, I phoned in to approve Physio for myself. My Physio was approved and I still have a reference number (2722851). So i went to the physio and everything was sorted. I was called almost a year later saying that my sessions were not paid for yet. And i ...
I paid cash at a hospital and submitted my claim in May 2013, then they sent me a cheque that I deposited it and got returned till date I am awaiting another cheque that still have not arrived. I called them and they gave me the tracking number where I traced the cheque and it was at Blue Water. I ...