The combination lock on my bag was broken into on flight #SA1004 from Bloemfontein, 'I proceeded to baggage claims where Mr. Mesack Tsogamg told me he could not see what is wrong with the lock. I showed that the shackle was bent open and not able to secure. He proceeded to bend the shackle back and ...
Hi I write this email in sheer desperation and after a dozen phone calls, I am not sure what to do anymore. Reason: I had redeemed 12 000 miles for car hire in late March which will expire end June. I cannot redeem this award. Trail of events: oI was not aware and did not read on the website that I ...
So the last two flights over the last two weeks with you have ARRIVED when we are supposed to be BOARDING... watches slow? On a Go slow? Your typical dont care attitude... we'll get them there EVENTUALLY... Do you realise we book flights with time keeping in mind and set appointments up now and ...
We have booked an international ticket on SAA. I phoned on Friday 21 June to change the date of the ticket. Martha said that changes have been made and that I should phone on Monday to get the price for making the changes. My colleague phoned on Monday and then they said no all changes were made ...
Hi There I would just like to thank Ms Kelly Petersen for going the extra mile, and helping me out at the airport, recently! Due to an Airports Company ruling, I am told, i was forced to board a flight with some else's luggage - i.e. we swapped bags. In the rush I ended up with two valuable pocket ...
On 25 June, after an exhausting trip from Germany on SA 261, I needed to re-check baggage at the re-checkin counter, en-route to Durban. Having travelled as a business class passenger, one expects the highest standard of service. The premium checkin counter was empty at 07h30.I went to the next ...