On 27th Juky 2012 I travelled on SAA, on flight SA 357 between JHB and CPT and on 20 Jan 2013 I travelled on Air China between Xian and Beijing. Despite numerous calls, requests including the posting of the boarding passes to Voyager there has been only promises that the miles would be loaded. Each ...
I booked a ticket for a flight from EL to JHB on the 4th of June 2013. SAA deducted the ticket amount twice. I have since been struggling to get a refund. At first I was told they have a 21 day turnaround time, but still I haven't received an answer or a refund from SAA. No one is capable of ...
I am a silver Voyager card holder - flight taken 15th June SA207 from JNB to IAD. I have sent a detailed explanation of the issue to the Voyager & Customer service Emails, but in the 1000 characters here, cannot go into the detail how shocking an SAA flight was to the US, so this is simply to ...
My niece was booked for a flight from Johannesburg to Cape Town via SAA with a child minder on flight. When we arrived at the airport 1 hour and 15 minutes early, we were told by the weighing in attendant that only one bag would be allowed. We did not know this as it was not clear when we made the ...
SAA overbooks flights and puts people on standby-they close the boarding gates early and do not allow passengers through. Then they put you up in Southern Sun for the night expecting everything to be fine. Pathetic service. I would like a refund. ...
So I books a return flight with SAA to East London using a friends credit card. We're both doing the booking and we double and tripple check that all is ok. We paid. When the email confirmation cones through, return date is incorrect. Instead of 30 June, its 05 July. Now I have to pay an extra ...