To start I need to admin that we arrived at the gate 3min late (20:33). Purely due to human error, no substance abuse involved. Not single call as we stroll to the gate where we encounter a very dismissive, unfriendly and inadequate SAA employee who informs us: "you've been offloaded, you ...
As a passenger and visitor to South Africa, I am extremely dissatisfied with the service which I have received from your call centre. I rung this morning at 0810 to request a change of flight dates from South Africa to London Heathrow for myself and my 2 young children. I was advised to call back ...
I booked my ticket through customer care on Thursday evening around 07.00pm. Discussed with Elen and booked the ticket. She told me that whe will send me the booking reference number and she gave me the PNP payment reference number. She also told me that you have to pay the amount in 24 hours. I ...
Hello Peter, For the year of 2013 non of my Voyager miles were update yet. After allot of calls, bad attetudes and promises from SAA that are not kept I hope you can help. I am sitting with 18 boarding passes that need to be updated to my Voyager Miles profile. SAA went through a system ...
Booked a 1 way ticket & mistakenly put my wife's middle name as surname. SAA Customer Care told me that nothing could be done, as once ticket is issued, no name change is allowed. Thus I was supposed to buy a new ticket & submit the wrong one for refund. As simple as the process appeared to ...
G'day. I have just tried to book 2-pax 1-way Qantas flights from Perth to Melbourne using Voyager Miles. The [URL Removed] website lists the required miles as 28000 Voyager miles. The call center agent however quoted me 42000 miles. I asked him to verify the required miles for me, and after ...