I travelled Dur-Jhb on the said date. i took carry on luggage and the ground staff at the entrance of the air craft suggest that they keep it in the air craft hold and will return it to me when i dis embark. the bag was returned to me on the Carousel. when i got to to my hotel i discovered that my ...
I booked an SAA return flight online to East London from King Shaka airport (Durban) for 28 August 2013. Subsequently, the exam I was writing was moved to Durban so I elected to cancel the flight on 01 July 2013 online under the available cancel option in 'Manage My Booking', note: well in advance. ...
If SAA want to compete with the top airlines on service they are going to have to stop thinking like civil servants. The debacle that took place on Sunday with the flight SA1767 to Gaborone was typical of the service one would expect from the municipality We all boarded the Flight only to be told ...
On 27 August 2013, Mimmy Tlokwe gives a I dont give a attitude about good customer service and hangs up the phone. After explaining that a babys pram has been damaged at the airport and the client has been sent from Capetown to Durban then Johannesburg to claim her money-and that we are awaiting a ...
I recently flew to Moscow via Emirates. When I made the booking on Emirates website I added my voyager number. Just prior to my flight I called Voyager to find out why my points have not been allocated and they told me to patiently wait until I have actually been on the flight and I gladly accepted ...
My voyager number 2640138 I booked an award which I was meant to use beginning of August (car hire). All was confirmed and in order. I called on 27th July and spoke to Zomo Lokwe about a query I had - instead he advised me that the pre confirmed car hire I booked could not be used, due to the ...