Hi, I am making a complaint on behalf of my wife who travelled via Flight Number SA 284 today to Mumbai from Johannesburg. She web-Checked in on 19th Jan with seat number 45K, however, when she reached baggage drop off, she was given a new boarding pass with her seat changed to 47K . She obviously ...
I would like to express my disappointment in the service I received from SAA. My family and I flew from johannesburg to mumbai. On the return leg, I called the call centre to request pricing for an upgrade from economy to business class. I called on December 24. My reference number was (not ...
I made a booking on Sunday 19-01-2014 on SAA website, today I decided to make payment on the website which I did and after few minutes I got an email that the payment and booking has been cancelled. I called the call centre, the operator confirm my details requested my Credit Card number again, ...
Took a SAA flight from Maputo to Johannesburg. My bag was opened and goods were. The bag was neatly closed again... just without any of the content in it! The lock was untouched. It seems like they open the zip with an object and then use your bag zip to close it again. ...
Thank you so much to Yvonne Fernandes from Ramp and Logistics SBK5142. You are a fantastic person and wonderful asset to SAA. When people like you work for SAA it just makes customers want to fly again with SAA. They should be really proud to have a person like you amongst their staff. Thank you ...
I sent about 6 emails claiming a number of missed flights, car&hotel reservations to Voyager email box, and received NO SINGLE response since early October, for last 100 days. In the call center a lady told me that actually they are not supposed to reply to emails unless they have any ...