My husband and I have booked and paid for our trip to Europe in September. As my husband is a wheelchair passenger, we decided it to be a good idea for us to have one piece of luggage, instead of two, which will be much easier for me to handle. We subsequently bought a larger, very expensive, ...
I was flying to PMB from JHB on flight SA 8747 on the 17th Jan 2014. When I got home I noticed the bag was tampered with and that goods were missing from the bag. ...
I booked a flight from Cape Town to Johannesburg on the SAA website. I checked the confirmation for flight times and cost. On my confirmation email, I noticed I was booked on a Mango flight. I do not mind flying Mango, I do mind: 1. It was not made obvious that I was being put a different airline. ...
This is an expression of utter disappointment. For the first time I flew on Christmas day. Our Christmas day flight was more than an hour late to begin with. This did not put all those that had been waiting to board into a good mood. Especially those I call boarding-enthusiasts (you know those that ...
I would like to compliment and thank Lerato Mashinini, Aletta van der Westhuizen and Nape Malatji for all their work and efforts in assiting me to resolve a recent query. All 3 ladies really demonstrated a real concern for my situation and assisted me over a period of about two weeks until the ...
I cancelled an international flight more than a month up-front and SAA refunds only about 30% of the amount which is very unfair. First they said they do not refund the R1400 airport taxes, which I was unhappy about already, but next after not receiving the rest of the refund I phoned to find out. ...