On the 14th of December, we walked into Rochester Northgate urgently looking for a lounge suit. The initial set that we had our eye on we were told will only be available mid to late January 2014. We left that and was showed another set by Susan and was told that is available and we will have it by ...
I have waited since 3 march 2013 to have my bed exchanged, promised again and again, and when delivered base and mattress were the wrong sizes. Called all day with promises of " i will phone you back" again not done. I would not recommend buying from them. ...
On Monday 16th Dec, paid deposit for a lounge suite. Tuesday they call us to come pay the outstanding amount because they found a lounge suite & it can be transported but they need full payment first, so we paid the balance & they told us by thursday or friday it will arrive. Thursday comes ...
Paid for a lounge suite and was told they have stock and I would get it delivered in 2 weeks . 2 weeks came and went and sales agent does not give feedback. Upon following up with store am told sales agent is not in but as per their "system" stock will be at their warehouse on date X and ...
This guy Mark who used to work at this outlet seemed like such a nice salesperson. We were offered coffee and cookies while waiting for the transaction to be generated for the 2 seater couch that we have ordered on 19.10.13. Unfortunately the nice experience stopped as soon as the salesperson has ...
I am still waiting for the delivery of my furniture & it is more than 6 months since I paid for it. After another month has passed since our last communication, I find myself yet again chasing up on this matter & without any proactive cooperation from Rochester's part. After getting ahold ...