I just need to say a big thank you to the above ladies for providing exceptional customer service! You have in every way exceeded my expectations and Protea Group should be honored to have employees as you! You deserve a weekend off away, as your reward from Protea Group. Protea Group- you are ...
I am a or was Prokard member and the first time I made use of there voucher stay one night get one night free the double charged me for that one night because, when I made the reservation without using my Prokard details the room was cheaper the minute I put in my Prokard membership. They charged ...
I received horrible service at the protea hotel. First my moms booking was botched and instead of being apologetic and assisting us we were made to stand at reception for ages with no explanation. When we told the manager how upset we were she responded with a horrible attitude. ...
I have had a Prokard for 2 years now and have been successful in making/using my prokard vouchers maybe twice. In the last year I have had no success at all it doesn't matter what time of the year or week I attempt to book it, even if its 2 months in advance its always SOLD OUT. And yes I am well ...
Fantastic service, all round. accommodated me at a different hotel with the same deal, because google maps had the incorrect address for initial hotel. This is going to the extra a mile. Well done guys. ...
I have had my prokard membership for - 11 years now. I have accumulated physical vouchers that I was told that would remain valid. The voucher at the back has no expiry date and clearly states valid as long as membership continues. Its been 2 years now that all vouchers are electronic. My husband ...