I contacted One Plan via email as I was experiencing problems contacting them from my landline at work, which was a problem from our side. I had a response on my email sent on 12/03/213 at 10h58 by 13/03/2013 at 13h33. I should have done that in the first place. My first instalment was supposed to ...
I phoned One Plan Medical Scheme on 26/02/13 to ask how I must go about cancelling my medical insurance. The agent advised me that I must give one month notice to cancel, and that it should be in writing. So I sent an email directly after the phone call to cancel the policy. On 01/03/13 the debit ...
Mthunzi was the call centre agent at One Plan Medical Insurance when I phoned on 13 March 2013 to log a claim. When he viewed my profile he advised me that I could not claim funds, as my insurance had been cancelled. I informed him that on 26 February 2013 I did give notice to cancel the policy, ...
Avoid these guys at all cost!!! after bad and terrible service from them you have to hold on for hours to get a policy cancelled, send paperwork and then magically your policy is not cancelled!!! Well one plan, I will lay and charges in the event one cent is taken from my bank acc!! ...
I visited an optometrist and was told by oneplan that they will only pay for my consultation. I tried on several occasions to used my onecard and after many phone calls i ended up paying for the consultation myself. i since then have tried to get a refund and after many phone calls and sms's ...
A job well done by this young lady. She is pro active and very informative when it comes to progress. i am very greatfull for her assistance always and i actually email her personally when i am in need of any services be it one plan card loading, claims and advise. Thank you for your proffesional ...