I applied for an Open Jaw surgery (surgery date: 15/12/2012), it was declined as a 'hip replacement' in the attached letter from Oneplan's Underwritter... and out of the blue my policy was 'amended' without my permission to do so - now I have an extra debit order of R347.50 from the end of the ...
After waiting 30 days for a response on a complaint, Policy wording states the next step is the Managing Director, who I was told by a cust care rep is one of the people I have already contacted! However... it turns out THAT info was wrong (too)! How disappointing. I emailed and said I am going to ...
Let me be very clear they have messed up my debit order 5 months in a row. HOW bad is that. They take money out your account. AND have not put it back. DECEMBER was R1800. January was R1400 Feb was R360 plus R150 March was R320 yey one month was right. Oops April again R606 How can they take all ...
My medical insurance was cancelled without even communicating this to me by oneplan. After thousands of phone calls and being put on hold for hours i at last was told that i should send in an complaint and that the matter will then be reviewed. After submitting the complaint, it has been nearly 4 ...
AFTER 3 MONTHS OF HAVING ONEPLAN, I TRIED USING THIS HOSPITAL PLAN TO GO FOR A LUNG XRAY BUT WAS TOLD I COULD AS I WOULD NEED TO BE HOSPITALISED. I HAVE TRIED ON NUMEROUS TIMES SINCE DECEMBER TO CALL THEM TO CANCEL BUT KEEP GETTING TRANSFERED AROUND POINTLESSLY... ON 21 MARCH I EMAILED ANDREW MWAPE ...
I joined OnePlan because some of my family members were on it and I hadn't heard anything negative so I thought I would give it a try. Now I just saw a post on Facebook from my 77 year old grandfather - someone who surely should not be dealing with all these issues at his age! This is the post: ...