I had a few issues with a suspension of benefits which happened due to Oneplan not debiting a premium on the correct date. I had sent through claims for refund and when I called to find out what was happening they told me this. I then paid the outstanding amount via EFT and was told that everything ...
I am absolutely fuming. I'll start from the beginning. So I was due for a gyne appointment, but needed a referral letter from my GP as oneplan states. I visited my GP on Thursday morning the 18th, for a checkup. and got my referral letter (In plenty of time, as my gyne was only Monday the 22nd) I ...
Thank you Ronald for going the extra mile in getting our claims approved and refunds paid. After going through a lot of trouble in the past with One Plan regarding claims, you definitely are the silver lining around that very dark cloud that we have to face every time claims need to be processed. ...
After going round in circles regarding the resetting of my pin (See previous complaint on Hellopeter) there was a light at the end of the tunnel. I spoke to the manager 'Ronald Govender' who was very professional and identified the problem within an hour and arranged for a new card to be sent out ...
Ronald made sure that the request we send in regarding a denistry claim was sorted out, feedback was given by him. Thank you Ronald! ...
I had funds loaded on my one card, without issues. Went to the doctor to pay, and then the pin number supplied with the card did not work. THEN on a Saturday afternoon the call center was CLOSED before 14h00??? FUN TIMES!!! This morning I called the call center and was notified that I could change ...