Good day I'm fed up with the rate of service delivery that I get from metropolitan staff, I would like for the head manager to contact me and get this issue sorted out urgently asap reason being as I have debit orders for insurance to go through but when I lodge a claim, then url give me the run ...
I have instructed my broker to cancel my Old Mutual policy. However, Old Mutual keeps sending us different documents to complete. They have also confirmed that my monthly debit order will not go through (e-mail to prove this), however, the funds was just taken from my account. Hopefully this will ...
My husband and I opened a funeral cover six months ago from an old mutual consultant but up to date we don't have anything on hard copy yet old mutual is happy to deduct their premium from our bank account. I called to ask them to send our policy my mail and the call centre consultant i spoke to ...
I left my company in May 2013, old mutual confirmed receipt of all my documents to process my claim on the 20th of may. i made a call last week thursday just to follow up on how far my claim is as i understand that there is waiting period of 4-6 weeks, i was told everything was in order. Today i ...
I have been trying to contact the client services centre for more than 4 hours without success. They did not pick up the phone and their website is down, Which means I can not get my policy information. ...
I left my previous employer in April 2013 and submitted all provident fund claims via my employer to Old mutual in the beginning of May 2013. As yet I have had no correspondance as to the status of my claim, and have no idea how long this process will take, after being assured it will take 4-6 ...